Muse · Legal
These Terms of Service (“Terms”) are an agreement between you and Muse AI LLC, a Wyoming limited liability company (“Muse,” “we,” “us,” or “our”).
These Terms govern your Muse account and your use of the Muse services, including our applications, websites, voice experiences, and related features (collectively, the “Service”). The Service is offered under the names Muse and MuseChat; references to “Muse” in these Terms include both.
Our Privacy Policy, available at https://musechat.app/privacy, explains how we collect, use, disclose, retain, and protect personal information.
By creating an account or using the Service, you agree to these Terms and acknowledge the Privacy Policy.
Please read Section 18 carefully. It requires that disputes between you and Muse be resolved through individual arbitration rather than in court, and it waives class actions. You may opt out of arbitration within 30 days as described in that section.
If you do not agree to these Terms, do not use the Service.
You must be at least 18 years old to use Muse.
By creating an account or using the Service, you represent that you meet this requirement.
You agree to provide accurate information when creating and maintaining your account and to use contact information that you control.
You are responsible for activity conducted through your account and for maintaining the security of your account credentials.
When you provide your phone number, you agree that Muse may send you one-time verification codes and important service messages by text message. Message and data rates may apply. Message frequency varies. You can stop receiving text messages by deleting your account or by contacting us; stopping verification messages may prevent you from signing in.
You may use Muse to record and preserve your own stories or to listen to stories another user has chosen to share with you.
Muse is a voice-based service designed to help people preserve and share stories from their lives.
Depending on the features you use:
Muse uses automated systems, including artificial intelligence. Transcripts, summaries, stories, synthesized audio, and other automated output may contain mistakes, omissions, or interpretations that do not accurately reflect what you intended to say.
You are responsible for reviewing a story before approving or sharing it.
You retain ownership of recordings, stories, text, prompts, and other materials that you provide to Muse or create through the Service (“Your Content”), subject to any rights belonging to other people.
Muse does not obtain ownership of Your Content simply because you use the Service.
You grant Muse a limited, non-exclusive license to host, store, process, reproduce, transcribe, summarize, format, synthesize, and otherwise use Your Content as reasonably necessary to provide, secure, maintain, and operate the Service.
This license does not transfer ownership of Your Content to Muse.
Muse’s handling of personal information contained in Your Content is also governed by the Privacy Policy.
Unless you separately and affirmatively opt in, Muse will not use your private recordings, stories, transcripts, or synthetic voice data to train general-purpose artificial intelligence models.
Muse will configure or contract with service providers processing this information on our behalf so that they may not use it to train their general-purpose models except where you have separately consented or where we clearly disclose a different arrangement before the information is provided.
Some Muse features can narrate your stories in a synthetic version of your own voice. When you approve a story for narration, Muse creates a temporary synthetic representation of your voice from your recordings, uses it to produce that story’s narrated audio, and then deletes it. Muse does not keep a standing voice model between stories.
Before Muse first creates a synthetic representation of your voice, we will ask for separate affirmative consent describing the voice information being used, the purpose of the feature, where it is processed, and when it is deleted.
By providing that consent, you authorize Muse to process recordings of your voice and to create and use a temporary synthetic version of your voice, for each story you approve for narration, for the purposes described at the time of consent.
You may withdraw your consent through the controls we provide or by contacting us. After you withdraw consent, Muse will not create further synthetic representations of your voice, and features that depend on them will be unavailable. Narrated audio already produced for stories you approved remains with those stories. The Privacy Policy describes when synthetic voice representations are deleted.
You represent that any voice sample you submit for voice synthesis is your own, or that you have all authorization legally required to submit and use it.
You may not use Muse to clone, recreate, impersonate, or synthesize another person’s voice without their authorization.
Muse is intended primarily for conversations between you and the Service.
You may not intentionally record another person through Muse unless you have obtained any consent required by applicable law.
You are also responsible for ensuring that Your Content, including stories about other people, does not unlawfully violate another person’s privacy, publicity, intellectual-property, voice, or other rights.
Muse may allow you to:
When you provide another person’s phone number, email address, or other contact information for an invitation, whether by entering it yourself or by selecting a person from your device’s contacts, you represent that you are permitted to use that information for that purpose.
Invitations are sent only at your direction, to one person at a time. Before an invitation is sent, Muse will show you the message the recipient will receive and who it will appear to be from. Muse does not pay or reward you for sending invitations. Recipients may decline an invitation and may opt out of further invitation messages.
A person you invite controls their own account and their own Content.
Inviting someone does not give you ownership of or unrestricted access to their account, recordings, stories, or other information.
Users may change or revoke sharing permissions using the controls provided by the Service.
You may request access to or a copy of personal information associated with your account as described in the Privacy Policy and as required by applicable law.
Muse may also provide download or export features for certain recordings or Content.
The availability and format of exports may vary by feature. Some finished or mastered audio produced by Muse may be provided primarily for playback and sharing within the Service rather than as a downloadable file.
Nothing in this section limits data-access or portability rights provided by applicable law.
Muse may offer free, promotional, or paid features.
During beta or promotional periods, Muse may provide free usage time, credits, or similar benefits. Promotional usage:
Muse may offer paid usage, including purchased usage time (“Hours”), in the future.
If we introduce paid features, the Service will clearly display the applicable price and material purchase terms before you make a purchase.
Purchases made through an app store are also subject to the payment and refund rules of that app store.
We will not charge you merely because a free or beta period ends without clearly presenting the applicable price and obtaining any authorization required for the purchase.
Additional terms governing purchased Hours or other paid products may be presented when those products become available.
You agree not to:
If you receive a story or other Content through Muse that you believe violates these Terms or the law, you may report it using the controls provided in the Service or by contacting us at privacy@musechat.app. You may also stop receiving stories or invitations from a particular person using the controls provided in the Service.
Muse may review reported Content and may remove Content, restrict sharing, or suspend accounts that violate these Terms. We will respond to reports within a reasonable time.
If you believe Content on the Service infringes your intellectual-property rights, send a notice to privacy@musechat.app identifying the work, the Content at issue, your contact information, and a statement that you have a good-faith belief the use is not authorized.
Muse and its licensors retain all rights in the Service itself, including its software, technology, interfaces, designs, branding, trademarks (including Muse and MuseChat), and other materials, excluding Your Content.
Subject to these Terms, Muse gives you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Service for its intended purposes.
This permission does not transfer ownership of Muse’s software or intellectual property to you.
If you obtain a Muse application through an application marketplace, your license to the installed application may also be subject to the marketplace’s applicable license terms.
For the Muse iOS application distributed through Apple’s App Store, Apple’s applicable Standard End User License Agreement governs the license to the installed application unless Muse expressly provides a different license through App Store Connect.
You may stop using Muse at any time and may delete your account using the methods provided by the Service.
When you delete your account, you may choose whether stories you have already shared with other people remain available to those people or are deleted along with the rest of your account. If you do not make a choice, shared stories are deleted. Muse may in the future allow you to designate a person who may keep your shared stories if your account becomes inactive; any such feature will be described in the Service when it is available.
Muse may suspend or terminate access to the Service if:
Where reasonably practicable, Muse will attempt to provide notice before termination.
When your account is deleted or terminated, Muse will handle Your Content and personal information as described in the Privacy Policy.
Certain limited records may be retained where reasonably necessary for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate purposes described in the Privacy Policy.
Muse may offer pre-release or beta versions of the Service.
Additional Beta Terms may apply to those versions. The current Beta Terms are available at https://musechat.app/beta-terms.
Beta features may be incomplete, unreliable, changed, or discontinued. If separate Beta Terms apply, they supplement these Terms and control only with respect to a beta-specific conflict.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”
To the maximum extent permitted by applicable law, Muse disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and other warranties that may legally be disclaimed.
Muse does not guarantee that:
Muse stories are primarily intended as personal and family keepsakes.
You should not rely on generated stories or other automated output as authoritative information for legal, medical, financial, safety-critical, or other high-stakes purposes.
Some jurisdictions do not permit certain warranty exclusions, so some of these exclusions may not apply to you.
To the maximum extent permitted by applicable law, Muse will not be liable for indirect, incidental, special, consequential, exemplary, or similar damages arising from or relating to the Service.
To the maximum extent permitted by applicable law, Muse’s aggregate liability for claims arising from or relating to the Service or these Terms will not exceed the greater of:
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Muse and its members, managers, employees, and contractors from third-party claims, and related losses, liabilities, and reasonable expenses (including reasonable attorneys’ fees), arising out of or relating to:
This section does not apply to the extent a claim arises from Muse’s own negligence, willful misconduct, or violation of law.
Muse may update these Terms as the Service changes.
If a change materially affects your rights or obligations, we will provide reasonable notice and, where appropriate, ask you to accept the updated Terms before continuing to use the Service.
The current version of these Terms will identify its effective date and version.
If you do not agree to updated Terms, you may stop using the Service and delete your account.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules, except to the extent the law of another jurisdiction must apply. The Federal Arbitration Act governs the interpretation and enforcement of Section 18.
Before starting an arbitration or lawsuit, you and Muse agree to try to resolve any dispute informally. You may send a written description of the dispute to privacy@musechat.app, and Muse will send notice to the contact information on your account. If the dispute is not resolved within 60 days after notice is received, either party may proceed as described below.
Except as provided in Sections 18.4 and 18.5, you and Muse agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitrator will apply these Terms and applicable law and may award the same relief that a court could award to an individual party.
The arbitration will be conducted by a single arbitrator. Hearings, if any, may take place by video or telephone, or in the county where you live if you prefer an in-person hearing. Muse will pay all AAA filing, administrative, and arbitrator fees for claims you bring, except that if the arbitrator finds your claim was frivolous, fees may be allocated under the AAA rules. Each party pays its own attorneys’ fees unless applicable law or the AAA rules provide otherwise.
Either party may bring an eligible claim in small-claims court instead of arbitration. Either party may seek injunctive or other equitable relief in court to protect intellectual-property rights. Nothing in this Section 18 prevents you from seeking public injunctive relief in court where applicable law entitles you to do so, or from bringing issues to the attention of federal, state, or local agencies.
You may opt out of this arbitration agreement by emailing privacy@musechat.app within 30 days after you first accept these Terms, with the subject line “Arbitration opt-out,” stating your name and the phone number on your account. If you opt out, Section 18.3 and Section 18.6 will not apply to you, and disputes will be resolved as described in Section 18.7. Opting out does not affect any other part of these Terms.
You and Muse agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding. If this waiver is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and decided by a court, and the remaining claims will be arbitrated.
Subject to Section 18.3 and rights you may have under mandatory applicable law, any dispute that is not subject to arbitration will be brought in the state or federal courts with jurisdiction in Wyoming, and you and Muse consent to the jurisdiction of those courts.
Nothing in this section deprives you of consumer-protection rights or other rights that cannot legally be waived.
Entire agreement. These Terms, together with the Privacy Policy and any Beta Terms or additional terms Muse presents for specific features, are the entire agreement between you and Muse regarding the Service and replace any prior agreements or communications about it.
Severability. If any provision of these Terms is found unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect.
No waiver. Muse’s failure to enforce a provision of these Terms is not a waiver of its right to do so later.
Assignment. You may not assign or transfer these Terms or your account. Muse may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law, and will provide notice where required.
Survival. Sections that by their nature should survive termination, including Sections 3, 10, 11, 12, 14, 15, 16, 18, and 19, will survive.
Electronic communications. You consent to receive notices and other communications from Muse electronically, including by email, text message, or within the Service, and agree that electronic communications satisfy any legal requirement that a communication be in writing.
Export and sanctions. You may not use the Service if you are located in a country or region subject to comprehensive United States sanctions or are a person with whom United States persons are prohibited from dealing.
Notice to California residents. Under California Civil Code Section 1789.3, California residents are entitled to the following notice: the Service is provided by Muse AI LLC. If you have a complaint about the Service or want further information, you may contact us at privacy@musechat.app. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Questions, complaints, or notices concerning these Terms may be directed to:
Muse AI LLC, a Wyoming limited liability company
privacy@musechat.app